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Warranty Terms and Conditions

 Warranty

 

1.1 All goods supplied by the Supplier are warranted free fromdefects as from the date of supply (unless otherwise stated).

 

1.2 This warranty does not apply to any defect in the goodsarising from fair wear and tear, wilful damage, accident, negligence by you orany third party, use otherwise than as recommended by the Supplier, failure tofollow the Supplier's instructions, or any alteration or repair carried outwithout the Supplier's approval.

 

1.3 If the goods supplied to you are damaged on delivery, youshould notify the Supplier in writing via the e-mail address or by means of a letter within 24 hours. We reserve the right to be supplied with proof that the goods are damaged on delivery.

 

1.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us personally, in writing via the e-mail address or by a letter, as soon as possible but in any event within 60 days of the date you discovered or ought to have discovered the damage, defect or complaint, which however shall not exceed the 24 months legal guarantee .

 

1.5 It is your responsibility to ask for the RMA no when returning any product to us.

 

1.6 If an item is claimed to be faulty by yourself (CID-consumerinduced damage) even during the warranty period, and after inspection andtesting it is estabilished that no defect exists, we reserve the right tocharge you a contribution for the inspection and testing.

 

1.7 We do our best to replace faulty items within the leastpossible time.We shall not be held liable for any delay , if this delay is not dueto our negligence.

 

1.8 We also strive to replace faulty items with the same product.However, we may sometimes offer a replacement of a similar product in terms ofspecifications or price according to the current market value of the originalitem. If an item is listed as EOL (end of life), we shall replace with aproduct closest to its specifications or current market value.

 

1.9 Software is not covered by any warranty. It is yourresponsibility to ensure that any software installation meets your expectationbefore leaving our outlet if the installation is carried out by ourtechnicians.

 

1.91 Warranty on products is as declared in the website / statedin the invoice. The original invoice must always be presented.


2.0 The legal guarantee protectsthe consumer against latent defects on purchases and non-conformity withthe contract of sale for two years from the date of purchase. Claims madewithin the first six months after purchase under a legal guarantee areconsidered to have already existed on the date of purchase, unless the sellercan prove otherwise. Thereafter, the seller will only be liable under the legalguarantee in the case of a lack of conformity which can be shown to haveexisted from the date of purchase and did not occur due to misuse or any otherreason. The legal guarantee applies also where no commercial guarantee isprovided.  

 

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